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FAQs


What should we know about icebergs?

An iceberg is a large piece of freshwater ice that has broken off from a glacier or ice shelf and is floating in open water.

The word iceberg comes from the Dutch term ijsberg which means “ice mountain”.

Glaciers form on land as the result of snow accumulation over thousands of years. Icebergs are created when the edge of a glacier advances into the ocean and breaks off in pieces.

Icebergs are really white. This color is created by white light reflecting off tiny air bubbles trapped in the ice. There are also some antiseptic-blue overtones to it and a whole spectrum of green where the iceberg descends into the ocean.

90% of North Atlantic icebergs (between 10,000 and 15,000) originate from ancient glaciers in Western Greenland.

The biggest part of an iceberg, about seven-eights of it, is below water.

The weight of an iceberg can be up to several million tons.

When iceberg ice melts quickly, the bubbles released from it make a sound like soda water fizzing.

As icebergs travel southwards they experience significant reductions in size and shape. By the time they reach Newfoundland waters they have lost about 85% of their original mass.

It can take icebergs up to three years to reach the coast of Newfoundland.

The interior temperature of an iceberg is between -15 and -20 degrees Celsius.

How are icebergs harvested?

Newfoundland and Labrador sailors have been working around icebergs for centuries, but it is until recent years that the quality of iceberg water as a natural source of potable water has turned harvesting into a specialized trade.

Icebergs are calved off the ice-shelf of Greenland into the Labrador currents. They arrive in Newfoundland waters during the spring and early summer, and can be harvested until late September. Icebergs vary in size, shape and location.

According to the harvester, knowing where and which iceberg to harvest and how to remove the ice without having the iceberg roll is a mixture of “experience, sound judgment and safe, practical skill”. The preferred iceberg is grounded, in a sheltered location and has an irregular shape and multiple protrusions.

The ice is harvested using a vessel to approach the iceberg and a smaller boat to collect portions of it. Harvesters look for conveniently sized pieces or wait for them to break off of the iceberg, then scoop them with a large nylon square net. They throw it over the ice assuring the lines tight and tying it along side the speedboat.

The main vessel lifts the portions onto the boat deck with a crane. The ice is rinsed with potable water, however, icebergs have the same density as concrete and salt water does not penetrate them. An alternate method of cleaning is to wash the surface with high-pressure steam. The ice is then cut into smaller pieces and placed into 150-liter drums. Some of the melted ice is also pumped into 1,000 liter holding containers.

The ice in the drums is permitted to melt naturally using ambient temperature. The quality of the water is tested and confirmed to be suitable for processing. If there are any impurities in the water it gets discarded. Most of the iceberg water that is collected has a low reading and often reads zero parts per million.

In other occasions, depending on the quantity of water required, harvesters tow a one million liter barge supporting a grapple crane that breaks off pieces of ice, which are then crushed and melted in storage tanks. The water is then transported to the bottling plan and pumped into receiving tanks. They can harvest about 100 tons of ice a day (1 ton equals approx. 1,000 liters of water).

Why Berg?

Berg water is natural water, coming from a finer source. Mainstream waters do not usually have a “source”, in the sense that they are obtained from municipal supplies. Most top selling brands use water that has been treated to remove impurities but also minerals, altering the composition of the water.

Why is Berg different?

Most upscale waters derive from springs or artesian wells (underground aquifers). Spring water is collected from an underground formation from which it flows naturally to the surface of the earth. Artesian water is obtained by tapping a confined aquifer in which the level stands at some height above the top of the aquifer. What differentiates most of these waters is their mineral content and place of origin.

Berg water comes from Icebergs, a unique source. Our geographical position gives us an exceptional opportunity to have access to this natural resource. There are other brands that source their water from glaciers that can often be confused with iceberg water. However, the main difference is that glacier water is bottled after it melts to the pools at the base of the glacier, coming in contact with land. Iceberg water is harvested directly from the icebergs, and does not get exposed to ground contaminants.

Is only Iceberg water mineral free?

No, there are other waters that have a low TDS (total dissolved solids). However, our iceberg water has a TDS of <10 ppm, one of the lowest in the market. Since Icebergs have the consistency of concrete, seawater is unable to penetrate the ice and contaminate the mineral content. The result is pure, clean water with the crisp natural taste of melted snow.

Is harvesting and bottling iceberg water eco-friendly?

Harvesting is mostly done by hand and small quantities so the impact in the environment is almost non-existent. Icebergs melt naturally in the ocean, so instead of exploiting springs or underground aquifers we collect the water before it disappears into the sea.

The water is bottled in its natural state, without significant processing in order to preserve its natural properties. The water maintains the same composition and characteristics both at the time of bottling and collection. In comparison, most of the major labels use a process called reverse osmosis which removes all natural minerals from the water, and for one gallon of purified water, it creates almost the same amount of waste.

Any storing tips for my water?

We recommend you store your water bottles in a safe area. Our waters should be consumed fresh or at room temperature.

When do you ship?

After we receive the order, we set a 48-hour time commitment to get the product out to you.

How do I pay?

We take card payments - Visa, MasterCard and American Express. If you are a cash person, fret not, we are working on bringing our waters to shelves, so stay tuned. Or if you happen to be in Montreal, drop us a note and we can arrange something.

Can I change my order details?

Yep. The sooner the better, email us at info@livoda.ca. However, once we have shipped the product it is out of our hands. 

I'm a retailer; Can I stock your water?

Yes, we are always looking for new partners who believe in our products as much as we do. Whether you own a retail store, restaurant, bar, shop, etc., write to us through our contact page or email us at info@livoda.ca

How do I return an order?

If for any reason you are not fully satisfied, please contact us at info@livoda.ca within a week of receiving your order and we will do our best to make it right.

Do you ship internationally?

Not yet, at the moment we ship to Canada only.  

If you want to know anything else before ordering, please write to us through our contact us page or email us at info@livoda.ca